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1.) click on Start => Run => type "regedit" 2.) navigate to this key: HKEY_LOCAL_MACHINE\software\napster. delete the key that says "CurrentUser". also delete any folders within the Napster folder. 3.) search for each of these keys one at a time: 35D38C13-1434-AB7E-003483943341AA A1AD8C13-1383-5343-DCC38E43FF0AAE CAD8C813-1F34-1B3E-00CEAE43FF0AAD delete every instance of these keys -- there should be more than one of each. 4.) reboot. 5.) create a new Napster account.